Intelligent email management. Unlimited mailboxes. Unlimited triggers and automations for your email support.
Extend your brand's influence with social customer service. Convert mentions, direct mentions and any other type of Twitter tweet into tickets and respond accordingly right from your LiveHelpNow ticket dashboard.
Capture tweets @ and about your company and handle them the same way you resolve customer inquiries from other sources. Wow customers with your social support savvy before competitors get wise and make their own advances.
Spread your wings and fly in to save the day when a potential customer or influencer asks a question related to your industry. Gain an edge on competitors by offering your solutions to their dissatisfied customers. If sales isn't your department then have no fear- It's easy to escalate tickets to others.
LiveHelpNow Email-Ticket Management comes with a customizable ticket submission form so you capture all the information you need every time a customer submits a new inquiry. Each ticket submission has its own unique ID, customer geo-location, and details about the ticket's source.
Ticket sources may include your support emails, web form submissions, new ticket submissions by operators, and Twitter tweets from customers! Every ticket also includes the customer's recent contact history with links to view previously submitted LiveHelpNow tickets, chat sessions, and callback requests.
Every ticket is searchable and sortable in your ticket dashboard. Use the ticket Filter to search through an unlimited number of tickets and save the Filters you use most often so you can speed through routine tasks.
Front-line operators can look up a customer's tickets effortlessly as they work with them in a live chat session or on a call. If an operator finishes all the tickets assigned to them, they can help other operators resolve their tickets to reduce average handling times.
Customer comments and operator notes are seamlessly threaded together within each ticket and every user action is time-stamped and logged. Supervisors and account administrators can audit the full life cycle of each ticket from the bottom-up & from the top-down with the on-demand ticketing performance reports included in LiveHelpNow Analytics.